Jelena Dorcic

Faculty of Tourism and Hospitality Management, Opatija

University of Rijeka

Primorska 42

P.O. Box 97

Opatija, 51410

Croatia

SCHOLARLY PAPERS

2

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Scholarly Papers (2)

1.

What are the Key Dimensions of Restaurant Service Quality? An Empirical Study in the City Restaurant Settings

Sustainable Tourism: Socio-Cultural, Environmental and Economics Impact, pp. 235-249, 2011, Tourism in South East Europe 2011
Number of pages: 15 Posted: 24 Oct 2012
Faculty of Tourism and Hospitality Management, Polytechnic of Rijeka and Faculty of Tourism and Hospitality Management, Opatija
Downloads 1,889 (11,025)
Citation 1

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Restaurant service quality, Service quality dimensions, Servqual, Dineserv, Statistical analysis

2.

Visitor Satisfaction and Loyalty Measurement of a Local Food Festival: Application of FESTPERF Scale

3rd International Scientific Conference Tourism in Southern and Eastern Europe 2015
Number of pages: 14 Posted: 31 Jul 2015
Suzana Markovic, Jelena Dorcic and Monika Krnetić
Faculty of Tourism and Hospitality Management, Faculty of Tourism and Hospitality Management, Opatija and University of Rijeka Faculty of Tourism and Hospitality Management, Opatija
Downloads 337 (114,854)

Abstract:

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FESTPERF scale, food festival, festival satisfaction, festival loyalty, statistical analysis