Soon Ang

Nanyang Business School, Nanyang Technological University

Goh Tjoei Kok Chair Professor in Management

S3-1C-95 Nanyang Avenue

Singapore 639798

Singapore

SCHOLARLY PAPERS

2

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Scholarly Papers (2)

1.

Is Courtesy Enough? 'Solidarity' in Call Center Interactions

Ross School of Business Paper No. 1103
Number of pages: 50 Posted: 06 May 2008 Last Revised: 20 May 2008
The University of Sydney - Centre of English Teaching, University of Michigan, Stephen M. Ross School of Business, Nanyang Business School, Nanyang Technological University and Nanyang Business School, Nanyang Technological University
Downloads 183 (209,600)
Citation 1

Abstract:

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Call centers, customer service, politeness, courtesy, solidarity

2.

Intercultural Competence

Annual Review of Organizational Psychology & Organizational Behavior, Vol. , Issue 1, pp. 489-519, 2014
Posted: 25 Mar 2014
Kwok Leung, Soon Ang and Mei Ling Tan
City University of Hong Kong (CityU) - Department of Management Sciences, Nanyang Business School, Nanyang Technological University and Nanyang Technological University (NTU) - Division of Strategy, Management & Organization

Abstract:

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