Senthil Kumar

University of Minnesota - Twin Cities

420 Delaware St. SE

Minneapolis, MN 55455

United States

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Scholarly Papers (1)

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When Does Dispute Resolution Substitute for a Reputation System? Empirical Evidence from a Service Procurement Platform

Number of pages: 38 Posted: 25 Sep 2019 Last Revised: 24 Nov 2020
Gordon Burtch, Yili Hong and Senthil Kumar
Boston University - Questrom School of Business, University of Houston - C.T. Bauer College of Business and University of Minnesota - Twin Cities
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Abstract:

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dispute resolution, online ratings, online service procurement, digital platforms