Paolo Roma

University of Palermo

Viale delle Scienza

Palermo, 90128

Italy

  • University of Palermo

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Managing Service Shutdowns: Cash Refunds or Vouchers?

HEC Paris Research Paper No. MKG-2021-1416
Number of pages: 51 Posted: 18 Mar 2021 Last Revised: 12 May 2022
Rachel R. Chen, Eitan Gerstner, Daniel Halbheer and Paolo Roma
University of California, Davis - Graduate School of Management, Technion-Israel Institute of Technology - The William Davidson Faculty of Industrial Engineering & Management, HEC Paris - Marketing and University of Palermo
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Service Failure and Recovery, Service Shutdown, Cash Refund, Voucher, Service Replacement.