Dennis Campbell

Harvard University - Accounting & Control Unit

Soldiers Field

Boston, MA 02163

United States

  • Harvard University - Accounting & Control Unit

SCHOLARLY PAPERS

17

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15,340

SSRN CITATIONS
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SSRN RANKINGS

Top 13,814

in Total Papers Citations

46

CROSSREF CITATIONS

38

Scholarly Papers (17)

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1.

Using the Balanced Scorecard as a Control System for Monitoring and Revising Corporate Strategy

Harvard NOM Working Paper No. 02-35
Number of pages: 45 Posted: 01 Oct 2002
Dennis Campbell, Srikant Datar, Susan Cohen Kulp and V. G. Narayanan
Harvard University - Accounting & Control Unit, Harvard University - Accounting & Control Unit, George Washington University - Department of Accountancy and Harvard University - Accounting & Control Unit
Downloads 8,939 (871)
Citation 15

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Performance Measurement, Balanced Scorecard, Control System, Non-financial Measures, Business Strategy

2.

Tone at the Bottom: Measuring Corporate Misconduct Risk from the Text of Employee Reviews

Management Science: Accepted/Forthcoming
Number of pages: 44 Posted: 26 May 2021 Last Revised: 29 Jul 2021
Dennis Campbell and Ruidi Shang
Harvard University - Accounting & Control Unit and Tilburg University - Tilburg School of Economics and Management
Downloads 819 (41,444)

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3.

How Do Customers Respond to Increased Service Quality Competition?

Harvard Business School Accounting & Management Unit Working Paper No. 11-084, Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 11-084
Number of pages: 36 Posted: 12 Feb 2011 Last Revised: 02 Mar 2016
Ryan W. Buell, Dennis Campbell and Frances X. Frei
Harvard Business School, Harvard University - Accounting & Control Unit and Harvard Business School
Downloads 794 (43,215)
Citation 10

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empirical service operations, service quality competition, customer defection, firm performance

4.

Organizational Design and Control Across Multiple Markets: The Case of Franchising in the Convenience Store Industry

The Accounting Review, Forthcoming
Number of pages: 50 Posted: 01 Aug 2007 Last Revised: 13 Aug 2009
Dennis Campbell, Srikant Datar and Tatiana Sandino
Harvard University - Accounting & Control Unit, Harvard University - Accounting & Control Unit and Harvard Business School - Accounting and Control
Downloads 750 (46,664)
Citation 3

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Control Systems, Franchising, Agency Costs, Market Dispersion, Retailing

5.

Monitoring and the Portability of Soft Information

Harvard Business School Accounting & Management Unit Working Paper No. 13-077
Number of pages: 68 Posted: 15 Mar 2013
Dennis Campbell and Maria Loumioti
Harvard University - Accounting & Control Unit and The University of Texas at Dallas
Downloads 657 (55,589)
Citation 3

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6.

Employee Selection as a Control System

Journal of Accounting Research, Forthcoming, Harvard Business School Accounting & Management Unit Working Paper No. 11-021
Number of pages: 51 Posted: 31 Aug 2010 Last Revised: 09 Apr 2012
Dennis Campbell
Harvard University - Accounting & Control Unit
Downloads 636 (57,927)
Citation 17

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Employee Selection, Management Control, Incentives, Management Accounting, Decentralization

7.

Making Sense of Soft Information: Interpretation Bias and Loan Quality

8th Miami Behavioral Finance Conference 2017, Harvard Business School Accounting & Management Unit Working Paper No. 18-110, Journal of Accounting & Economics (JAE), Forthcoming
Number of pages: 84 Posted: 24 Mar 2017 Last Revised: 11 Sep 2019
Dennis Campbell, Maria Loumioti and Regina Wittenberg Moerman
Harvard University - Accounting & Control Unit, The University of Texas at Dallas and University of Southern California
Downloads 580 (65,047)
Citation 12

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Soft information, credit outcomes, cognitive constraints, interpretation and processing bias

8.

The Learning Effects of Monitoring

The Accounting Review, Forthcoming
Number of pages: 44 Posted: 07 Apr 2011 Last Revised: 21 Jun 2011
Dennis Campbell, Marc J Epstein, Francisco de Asis Martinez-Jerez and Francisco de Asis Martinez-Jerez
Harvard University - Accounting & Control Unit, Rice University - Jesse H. Jones Graduate School of Business and Cornell UniversityUniversity of Notre Dame - Department of Accountancy
Downloads 459 (86,855)
Citation 5

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9.

The Customer May Not Always Be Right: Customer Compatibility and Service Performance

Harvard Business School Accounting & Management Unit Working Paper No. 16-091, Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 16-091
Number of pages: 61 Posted: 23 Feb 2018 Last Revised: 30 Jan 2020
Ryan W. Buell, Dennis Campbell and Frances X. Frei
Harvard Business School, Harvard University - Accounting & Control Unit and Harvard Business School
Downloads 437 (91,893)
Citation 4

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Service operations, customer compatibility, satisfaction, profitability

10.

Bouncing Out of the Banking System: An Empirical Analysis of Involuntary Bank Account Closures

Number of pages: 44 Posted: 31 Jan 2009 Last Revised: 02 Oct 2009
Dennis Campbell, Francisco de Asis Martinez-Jerez, Francisco de Asis Martinez-Jerez and Peter Tufano
Harvard University - Accounting & Control Unit, Cornell UniversityUniversity of Notre Dame - Department of Accountancy and University of Oxford - Said Business School
Downloads 429 (93,910)
Citation 12

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Consumer Finance, Payday Lenders, Account Closures, Overdraft, Unbanked, Commercial Banking

11.

Virtual Issue on Empirical Management Accounting Research

Journal of Accounting Research, August 2018
Number of pages: 6 Posted: 20 Aug 2018
Margaret A. Abernethy and Dennis Campbell
University of Melbourne, Department of Accounting and Harvard University - Accounting & Control Unit
Downloads 411 (98,715)
Citation 1

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management accounting, control, social norms, culture, performance measures

12.

An Empirical Investigation of Implicit Incentives for Nonfinancial Performance Improvement

AAA 2007 Management Accounting Section (MAS) Meeting
Number of pages: 41 Posted: 01 Aug 2006
Dennis Campbell
Harvard University - Accounting & Control Unit
Downloads 365 (113,001)
Citation 1

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Promotion, Nonfinancial Performance Measures, Service Quality

13.

Regulation of Governance & Risk Management: The Intersection of Banking & Technology

Program on International Financial Systems 2021
Number of pages: 28 Posted: 11 Aug 2021
Hal S. Scott, Dennis Campbell and John Gulliver
Harvard Law School, Harvard University - Accounting & Control Unit and Program on International Financial Systems
Downloads 64 (459,092)

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14.

Affinity Plus: Priorities and Performance Pressures

Harvard Business School Accounting & Management Unit Case No. 112-095
Posted: 07 May 2012
Dennis Campbell and Rui Lu
Harvard University - Accounting & Control Unit and affiliation not provided to SSRN

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15.

TD Canada Trust (Abridged)

HBS Case No. 110-049, Harvard Business School Accounting & Management Unit
Posted: 21 Mar 2010
Dennis Campbell and Brent Kazan
Harvard University - Accounting & Control Unit and Harvard University - Business School (HBS)

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16.

Affinity Plus (A)

HBS Case No. 109-026, Harvard Business School Accounting & Management Unit
Posted: 11 Aug 2009
Dennis Campbell and Peter Tufano
Harvard University - Accounting & Control Unit and University of Oxford - Said Business School

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17.

Central Bank: The Chexsystems(Sm) Qualifile(R) Decision

HBS Case No.: 208-029
Posted: 18 Sep 2008
Dennis Campbell, Francisco de Asis Martinez-Jerez, Francisco de Asis Martinez-Jerez, Emily McClintock Ekins and Peter Tufano
Harvard University - Accounting & Control Unit, Cornell UniversityUniversity of Notre Dame - Department of Accountancy, Cato Institute and University of Oxford - Said Business School

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