Understanding the Factors Affecting Selection of a Transport Service Provider - An Empirical Analysis
International Journal of Research in Commerce & Management, Vol. 1, No. 2, pp. 30-, 2010
11 Pages Posted: 11 Jun 2010
Date Written: June 1, 2010
Transportation is one of the most important aspects of the supply chain management of a company as it acts as a physical link between customers and suppliers, enabling the flow of materials and resource. Globalization of business urges the need to have effective and efficient transportation of products from point of origin to point of destination. Most of the times, Manufacturers & traders heavily relies upon third party transport service providers in order to ensure on-time delivery of products. This study is an attempt to understand various dimensions of transport service providers that clients considers while selecting a particular service provider. This study is based on primary data collected from 124 clients based at Kolkata across the industry. The study also presents a framework to help transport service providers to design their service in such a way that ensure long term profitable relationship with clients by offering high quality transportation service.
Keywords: Logistics, Transportation, Supply Chain Management, Transport Service Providers, Factor Analysis
JEL Classification: L90
Suggested Citation: Suggested Citation