The Effect of Incentives on Knowledge Sharing in Computer-Mediated Communication: An Experimental Investigation

Posted: 15 Oct 2014

Date Written: 2006

Abstract

Do financial incentives increase knowledge sharing in a computer mediated environment? Thirty-six accounting students assigned to groups with different financial incentives (group, piece-rate, or tournament) searched for errors in accounting-related spreadsheets, with access to an online chat room they could use for helping others. The dependent variable was the amount of knowledge the students shared with others. Quantitative and qualitative data suggest that the group financial incentives inspired more knowledge sharing than did either tournament or piece-rate. Results suggest that managers should carefully consider incentive structures in computer-based systems because incentives potentially affect knowledge sharing.

Keywords: Monetary Incentives, Electronic Spreadsheets, Group work in research, Accounting

Suggested Citation

Taylor, Eileen Zalkin, The Effect of Incentives on Knowledge Sharing in Computer-Mediated Communication: An Experimental Investigation (2006). Journal of Information Systems, 20(1), 103-117 (2006), Available at SSRN: https://ssrn.com/abstract=2504208

Eileen Zalkin Taylor (Contact Author)

North Carolina State University ( email )

Campus Box 8113
Nelson Hall
Raleigh, NC 27695-8113
United States
919-513-2476 (Phone)

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