A Model of Knowledge Management Performance for Small and Medium‐Sized Enterprises Engaging in Alliances

Abstract

Considering knowledge management (KM) in alliances has become increasingly important regarding the key role of knowledge as an essential resource shared through collaboration. However, alliance partners always find it challenging to successfully manage the knowledge acquired by cooperation. In particular, small and medium‐sized enterprises (SMEs) that suffer from resource and expertise scarcity encounter more challenges. In this regard, identifying major factors influencing KM success in alliances between SMEs may contribute to a better understanding of the issue and provide practical solutions. Hence, this study aims to propose and develop a model of KM performance focusing on SMEs that have built alliances. This model incorporates insights on the role of KM practices during and after the formation of alliances. Identifying relevant components, we attempted to promote a framework providing a measurement instrument for assessing the success of KM initiatives in SMEs engaged in alliances.

Keywords: knowledge management (KM), performance evaluation, measurement, small and medium‐sized enterprises (SMEs), alliance management

JEL Classification: L21, M13, M19, J50