What Do Public Officials Think About Citizens? The Role of Public Officials’ Trust and Their Perceptions of Citizens’ Trustworthiness in Interactive Governance

J. Edelenbos & I. Van Meerkerk (Eds.), Critical Reflections on Interactive Governance. Cheltenham: Edward Elgar, 2016

20 Pages Posted: 14 Mar 2016

See all articles by Stéphane Moyson

Stéphane Moyson

Erasmus University Rotterdam (EUR) - Department of Public Administration

Steven Van de Walle

Erasmus University Rotterdam - Department of Public Administration; KU Leuven - Department of Political Science

Sandra Groeneveld

Erasmus University Rotterdam (EUR)

Date Written: March 12, 2016

Abstract

This chapter looks at the views public officials have of citizens, in particular their level of trust toward citizens’ ability, integrity and benevolence, when engaging in administrative interactions. Public officials’ trust is essential, in interactive governance, because it may stimulate the compliance and trust of citizens toward public administration. In turn, this may increase the effectiveness of public service delivery. Public officials’ trust builds over time when they have interactions with trustworthy citizens. Hence, trust between public officials and citizens is at the same time an essential requirement for interactive governance and an outcome of such interactions. Extensive research thus far has not yet revealed many individual factors of officials’ trust toward citizens nor their perceptions of citizens’ trustworthiness. In addition, few studies have been conducted on the institutional and organizational factors of trust and trustworthiness. We discuss this research before suggesting avenues for future studies.

Keywords: trust, trustworthiness, street-level bureaucrats, citizen participation, interactive governance

JEL Classification: D73

Suggested Citation

Moyson, Stéphane and Van de Walle, Steven and Van de Walle, Steven and Groeneveld, Sandra, What Do Public Officials Think About Citizens? The Role of Public Officials’ Trust and Their Perceptions of Citizens’ Trustworthiness in Interactive Governance (March 12, 2016). J. Edelenbos & I. Van Meerkerk (Eds.), Critical Reflections on Interactive Governance. Cheltenham: Edward Elgar, 2016, Available at SSRN: https://ssrn.com/abstract=2746787

Stéphane Moyson

Erasmus University Rotterdam (EUR) - Department of Public Administration ( email )

Burgemeester Oudlaan 50
Rotterdam, 3062
Netherlands

Steven Van de Walle (Contact Author)

Erasmus University Rotterdam - Department of Public Administration ( email )

3000 DR Rotterdam
Netherlands
0031 10 408 2518 (Phone)

HOME PAGE: http://www.stevenvandewalle.eu

KU Leuven - Department of Political Science ( email )

Public Management Institute
Van Evenstraat 2A
B-3000 Leuven
Belgium
+32 16 323614 (Phone)
+32 16 323611 (Fax)

HOME PAGE: http://www.publicmanagementinstitute.be

Sandra Groeneveld

Erasmus University Rotterdam (EUR) ( email )

Burgemeester Oudlaan 50
3000 DR Rotterdam, Zuid-Holland 3062PA
Netherlands

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