Harmonizing Theory of Planned Behaviour and Technology Acceptance Model in Explaining the Adoption of the E-Filing System
Chartered Secretary, ICSI, New Delhi, Vol. 46, No. 10, 2016
7 Pages Posted: 20 Oct 2016 Last revised: 13 Apr 2017
Date Written: October 1, 2016
The paper examined the validity of Theory of Planned Behaviour (TPB) as proposed by Ajzen (1985) and Technology Acceptance model (TAM) as suggested by Davis et al., (1989) in explaining the e-filing adoption amongst the people in the context of Burdwan District, West Bengal, India. In attaining the objectives of the study, primary data were collected by administering structured questionnaire to the e-filing system users. The analysis of the primary data so collected showed that the e-filing system acceptance gets mainly affected by the perceived ease of use and e-filing website service quality. However the perceived risk was found to be adversely affecting the e-filing adoption process. The findings of the study conformed to the theoretical arguments put forwarded in TPB and TAM.
Keywords: TPB, TAM, e-filling
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