Harmonizing Theory of Planned Behaviour and Technology Acceptance Model in Explaining the Adoption of the E-Filing System

Chartered Secretary, ICSI, New Delhi, Vol. 46, No. 10, 2016

7 Pages Posted: 20 Oct 2016 Last revised: 13 Apr 2017

See all articles by Dr. Sumit Kumar Maji

Dr. Sumit Kumar Maji

University of Burdwan - Department of Commerce

Kalyan Pal

University of Burdwan

Date Written: October 1, 2016

Abstract

The paper examined the validity of Theory of Planned Behaviour (TPB) as proposed by Ajzen (1985) and Technology Acceptance model (TAM) as suggested by Davis et al., (1989) in explaining the e-filing adoption amongst the people in the context of Burdwan District, West Bengal, India. In attaining the objectives of the study, primary data were collected by administering structured questionnaire to the e-filing system users. The analysis of the primary data so collected showed that the e-filing system acceptance gets mainly affected by the perceived ease of use and e-filing website service quality. However the perceived risk was found to be adversely affecting the e-filing adoption process. The findings of the study conformed to the theoretical arguments put forwarded in TPB and TAM.

Keywords: TPB, TAM, e-filling

Suggested Citation

Maji, Dr. Sumit Kumar and Pal, Kalyan, Harmonizing Theory of Planned Behaviour and Technology Acceptance Model in Explaining the Adoption of the E-Filing System (October 1, 2016). Chartered Secretary, ICSI, New Delhi, Vol. 46, No. 10, 2016, Available at SSRN: https://ssrn.com/abstract=2855317

Dr. Sumit Kumar Maji (Contact Author)

University of Burdwan - Department of Commerce ( email )

Department of Commerce
Burdwan-713104
Burdwan, IN West Bengal 713104
India
+919475939809 (Phone)

Kalyan Pal

University of Burdwan ( email )

Bardhaman
Burdwan University
Burdwan, West Bengal 713104
India

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