Key Success Factors to Business Intelligence Solution Implementation
Journal of Intelligence Studies in Business, Vol. 7(1), p. 48-69, 2017
23 Pages Posted: 11 May 2017 Last revised: 12 May 2017
Date Written: February 27, 2017
Business intelligence (BI) solutions have been adopted within organizations as a mean to achieve a more grounded decision making process that results in better organizational outcomes. Nowadays, about 70% to 80% of business intelligence implementation projects fail due to both technological and managerial issues. Multi-methodology proposed by Mingers (2006) was followed to develop the research in four phases: appreciation, where documental search was conducted through a literature review; analysis, where hypothetical structures related with the key success factors were proposed; assessment, where key success factors were assessed along with experts; and action, where research results discussion was shown. As a result, 13 factors that affect the business intelligence solution’s success were identified. Those factors contribute to improve planning and implementation of business intelligence projects, accomplishing in a greater extent the purposes of these projects.
Keywords: BI Projects, BI Success, Business Intelligence, Critical Factors, Key Success Factors
JEL Classification: M15, M10, O30
Suggested Citation: Suggested Citation