Assessment of Service Quality Dimensions in Healthcare Industry 'A Comparative Study on Patient’s Satisfaction with Mayiladuthurai Taluk Government vs. Private Hospitals'

IOSR Journal of Business and Management (IOSR-JBM), 1(Special Issue 1), pp. 1 - 9, 2014

9 Pages Posted: 12 Aug 2019

See all articles by Arul Edison Anthony Raj

Arul Edison Anthony Raj

R&D Centre, Bharathiar University, Coimbatore

S Karpagam

EGS Pillay Arts & Science College

V S Rajakrishnan

EGS Pillay Arts & Science College

Date Written: February 1, 2014

Abstract

Average service quality perception toward Government hospitals lead to increasing demand for good quality Government health care in Mayiladuthurai Taluk. Observing the growth of private health care sector, highly number of patients get satisfied with the service quality of private hospitals in Mayiladuthurai Taluk. This study attempts to identify the service quality factors that influence patient satisfaction with Government vs. private hospitals. A survey was conducted on patients of nine different hospitals and ward in Mayiladuthurai Taluk. The Convenient sampling method was used in the research to obtain information regarding patients’ perceptions toward 13 service quality dimensions of Government and Private hospitals. Multiple-regression was used to identify the service quality factors that influence patients’ satisfaction. And descriptive statistics represented the patient’s satisfaction level with different service quality factors.

Keywords: Service Quality, Health Care, Hospitals, Patients’ Perception, Patient Satisfaction

JEL Classification: I1, I15, I18, I38, M10, M31

Suggested Citation

Edison Anthony Raj, Arul and Karpagam, S and Rajakrishnan, V S, Assessment of Service Quality Dimensions in Healthcare Industry 'A Comparative Study on Patient’s Satisfaction with Mayiladuthurai Taluk Government vs. Private Hospitals' (February 1, 2014). IOSR Journal of Business and Management (IOSR-JBM), 1(Special Issue 1), pp. 1 - 9, 2014, Available at SSRN: https://ssrn.com/abstract=3431693

Arul Edison Anthony Raj (Contact Author)

R&D Centre, Bharathiar University, Coimbatore ( email )

Research Scholar, R&D Centre, Bharathiar Universit
Coimbatore, Tamil Nadu, India
Coimbatore, TN
India
9944500840 (Phone)

S Karpagam

EGS Pillay Arts & Science College ( email )

Thethi
Nagore Post
Nagapattinam, TN Tamil Nadu 611002
India

V S Rajakrishnan

EGS Pillay Arts & Science College ( email )

Thethi
Nagore Post
Nagapattinam, TN Tamil Nadu 611002
India
611002 (Fax)

Do you have a job opening that you would like to promote on SSRN?

Paper statistics

Downloads
10
Abstract Views
140
PlumX Metrics