Product Return Handling
26 Pages Posted: 28 May 2003
Date Written: April 2003 3,
In this article we focus on product return handling and warehousingissues. In some businesses return rates can be well over 20% andreturns can be especially costly when not handled properly. In spiteof this, many managers have handled returns extemporarily. The factthat quantitative methods barely exist to support return handlingdecisions adds to this. In this article we bridge those issues by 1)going over the key decisions related with return handling; 2)identifying quantitative models to support those decisions.Furthermore, we provide insights on directions for future research.
Keywords: reverse logistics, decision-making, quantitative models, retailing and warehousing
JEL Classification: M, M11, R4, E29
Suggested Citation: Suggested Citation