Product Return Handling

26 Pages Posted: 28 May 2003

See all articles by M. P. de Brito

M. P. de Brito

Erasmus Research Institute of Management (ERIM)

M. B. M. de Koster

Erasmus University Rotterdam (EUR) - Department of Technology and Operations Management

Date Written: April 2003 3,

Abstract

In this article we focus on product return handling and warehousingissues. In some businesses return rates can be well over 20% andreturns can be especially costly when not handled properly. In spiteof this, many managers have handled returns extemporarily. The factthat quantitative methods barely exist to support return handlingdecisions adds to this. In this article we bridge those issues by 1)going over the key decisions related with return handling; 2)identifying quantitative models to support those decisions.Furthermore, we provide insights on directions for future research.

Keywords: reverse logistics, decision-making, quantitative models, retailing and warehousing

JEL Classification: M, M11, R4, E29

Suggested Citation

de Brito, Marisa P. and de Koster, M.B.M. René, Product Return Handling (April 2003 3,). Available at SSRN: https://ssrn.com/abstract=411650

Marisa P. De Brito (Contact Author)

Erasmus Research Institute of Management (ERIM) ( email )

P.O. Box 1738
3000 DR Rotterdam
Netherlands

M.B.M. René De Koster

Erasmus University Rotterdam (EUR) - Department of Technology and Operations Management ( email )

RSM Erasmus University
PO Box 1738
3000 DR Rotterdam
Netherlands
+31 10 408 1719 (Phone)
+31 10 408 9014 (Fax)

HOME PAGE: http://www.rsm.nl/rdekoster

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